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This article explains why an email may be stuck in Outlook and how to force it to send or delete such a message from the Outbox of Outlook , , , and lower. Email messages may be stuck in the Outbox folder for various reasons. In this article we will try to figure out why this happens and how to delete a stuck message or make a hanging e-mail send.

If you do not care about the reason and just want a quick solution to delete a stuck email, proceed straight away to 4 quick ways to delete an email stuck in Outlook Outbox.

If you are more patient and curious and are interested to know the reasons why emails may become stuck in Outlook’s Outbox, read through the points below. This will help you understand what exactly can force a message to hang and how to prevent this from happening in the future.

As you know, without a correct diagnosis, there is no cure. Attaching a large file that exceeds the size limit set by your mail server is one of the most frequent reasons why Outlook is not sending emails from Outbox. When this occurs, you have two alternatives – either to delete it or move to the Drafts folder and then re-size or remove the attachment. This will prevent Outlook from sending email messages that are currently in the Outbox folder.

After that switch to Outbox , right-click the message and select Delete. Alternatively, you can create an Outlook rule that defers sending messages with large attachments. Of course, this won’t solve the problem completely, but will give you time to cancel sending an e-mail that exceeds the size limit set by your email provider and help to avoid the problem.

If you open an e-mail message whilst it is in your Outbox waiting to be sent and even if you are only looking in the Outbox folder while the message is still there , such an e-mail will be marked as read and won’t go.

The title of the message will no longer appear in bold, and this is the most obvious symptom telling you that the message is stuck. Uninstalling or disabling such add-ins may help, but this is definitely not the best way to proceed because you may really need at least some of them for your work.

An easy and effective way to send a message stuck in the Outbox is this: drag the stuck message from Outbox to any other folder, e. You can find full details here: How to quickly resend a message stuck in the Outbox. Symptom : you have created a new or modified an existing email account, or recently changed the password on your Internet email account.

If recently you have changed the password on your Internet mail account such as Gmail or Outlook. Switch to the Outgoing server tab and make sure that your settings exactly match those recommended by your email provider. Keep in mind that some providers may require a password to send email. And don’t check the ” Require Secure Password Authentication ” option unless your mail server explicitly requires this.

On the Advanced tab, check if the Outgoing Server port number is correct: Usually port 25 is used for SMTP accounts, though these days email providers tend to move to port POP accounts usually run on port IMAP email accounts use port You can find the detailed step-by-step guidance for setting up Gmail accounts in this article: Configuring the Outlook Gmail settings.

The fastest way to check if you’re connected or not is to look at the Status Bar at the bottom right-hand corner of the Outlook window. If you are offline, you will see this notification:. If your Outlook operates in the online mode, but your messages are still stuck in the Outbox, make sure that your mail server is working. To check the Internet connection, simply open your internet browser and if it works and you can surf the web, then most likely your mail server is down at the moment.

If it is the case, you can either push your IT person or administrator, or have a little coffee break and relax until they get it up and running again :. One of the possible reasons might be configuring your email account using a pre-configured script provided by your admin. You can see which of your email accounts is the default one, if any, by opening the Account Setting dialog. For Outlook and older, please see the above instructions.

The default Outlook account has a corresponding note next to it and a little tick left to it, as you can see in the screenshot below. If none of your email accounts is chosen as the default one, select the needed account by clicking on it and then click Set as Default. Symptoms : Sending email works for a while, then stops and messages become stuck in the Outbox. You may also get the following error when trying to send, receive, read or delete a message: An unknown error has occurred.

You can also use the Inbox Repair Tool to scan the. The Inbox Repair Tool resides in various locations, depending on your operating system.

Please use the instructions provided by Microsoft for different Windows versions: How to resolve “An unknown error has occurred” error. If the antivirus program is casing issues with sending email, first of all check your antivirus manufacture’s web-site for updates, and then forums or user communities for solutions and workarounds. Disabling email scanning may help too.

You should not be afraid to do this because this option is not really necessary, it is simply an extra precaution or maybe a holdover from the early days of anti-virus programs. In fact, even with the email scanning option turned off, all modern antivirus software will continue to work and check incoming files as they are saved to your hard drive, including email messages and attachments.

If the above does not help, look for an alternative antivirus program. You may have a great temptation not to use any antivirus at all, but think twice before doing this. As you understand, this would leave your computer vulnerable and defenseless against viruses and malicious software that are in abundance these days and which could permanently destroy your system and information you store on your hard drive.

As they say “of two evils I hope this article will help you to efficiently cope with email messages stuck in your Outbox. I definitely learned a couple of useful things when writing it :. Table of contents. Hi I need some help My outlook no longer receives or send Mails, it shows that “it has reached maximum size. To reduce the amount of data in this file, Permanently delete some items that you nolonger need.

Hi madam I need help. Yesterday mistakenly from my Outlook sent a massage which size was 70 mb. In my Outlook capacity is 25 mb. At this moment i cannot send any massage. That big mail stuckked in my outlook outbo. You’d almost think Microsoft would modify Outlook to avoid all the problems everyone has.

Dragging stuck Outlook em back to ‘draft’ worked well. Was instantly able to re-send successfully. Thank you for your help. Your article is clear and most useful. Also, thank you for for owning up when you cannot answer a question; it is quite frustrating when an answer is provided which is incorrect. You appear to be careful not to do that. Hi mam I am facing MS outlook issue more than one month mail struck in outbox taking more than 20 min to go.

But when ost set as default issue not occur kindly suggest some solution. I can able to receive emails in outlook but im not able to send it.

If i send means its showing “sending completed” But mails are still in outbox without deliver. Kindly advice. I use windows live and we get an error message that our email with picture attachment could not be sent.

It says to delete it but we cannot find it. Now we can not send any emails. Can you help? Hi, i have outlook Pro, and recently upgraded to windows Suddenly my outlook does not send emails and they keep residing in my outbox, i tried every thing but no use. I deleted my email account and set it up all over again activesync hotmail account and now its downloading thousands of emails. There we are experiencing this problem, mails get stuck in outbox. It was configured on more than on device 3-Laptops 2 are Active , Mobile devices only 1 is active now all other devices have been formatted.

In one Laptop it is MS Office , other MS Office this is the one in which we are facing problem, it does not prompt for password even it s changed. Where as it prompts for password in the domain user profile log in.

Hence, I cannot send them unless I open each message individually and hit the Send button :. In your case, you should of course fix your account settings first.

There’s a good chance, this would fix the issue with stuck messages straight away. If not, you can try these troubleshooting steps, they should work for all versions, including Outlook Hi, I am using Outlook on Windows 8.

All of the sudden when I exit Outlok it no longer empties my deleted item folder. I have the “delete upon exit” box checdked on the advance settings and it worked until a about a week ago. It is not the end of the world but its somehwat annoying. Any thoughts? Sorry, I have no idea why that may happen. If you installed some Outlook update, or a new Outlook add-in a week ago, that would be the most obvious culprit.

Hello I’m trying to help my mum out. She has a windows 8 laptop, we got outlook on it and set up her bigpond email up. We can receive emails but we can not send emails. Are you able to help me out with a solution or does she need to take the laptop to someone? Thank you.


Microsoft outlook 2013 upgrade in progress stuck free. How to Fix “Outlook Stuck on Processing” Error?


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[Outlook ‘s infinite “Upgrade in Progress” – Microsoft Community


Malcolm Senior Member. Hi Diane I am on Win10, 64 bit with Outlook It goes on telling me to upgrade to the latest version of Outlook Hotmail Connector. Essentially Outlook cannot receive or send. I have no free accounts such as Hotmail. I notice quite a lot of complaints from people experiencing this from 12 months ago or longer pre Win10 I assume and could not find anything current on your forum so thought I would get the correct answer from you please.

I noticed there was a security patch for Word downloaded at the same time and on checking Word it opened differently than usual it opened using several different flash screens than it usually does and when it did eventually open it had minimized the ribbon but at least it works. Can you tell me the correct procedure to follow to rectify this frustrating fault with Outlook please.

Thanks Mal. Malcolm said:. Click to expand Hi Diane. On checking this entry for a reply I noticed a Windows repair link on this entry. It was put there as a solution but not really worded that way. I started to complete it but stopped thinking it was a hack. It did not look safe.

Did you put up as a solution to my problem or is it a unsafe link? I now notice that when I log in it is no longer visible. Thanks Malcolm. Don’t worry about replying to my original message now Diane. MS has loaded a number of updates on my pc last night with the result that outlook is now working again.

I did nothing to make this happen. I was just waiting for your response so I assume MS must read these entries and compiles patches to suit where relevant. This case can be closed now. Diane Poremsky Senior Member. It looks like a update broke it and one fixed it But it should only happen if you upgrade outlook. PaulaZJ Member. Diane, I am having the same exact error the difference being I use a gmail account. When I scan for updates I am advised my computer is up to date and the issue remains.

I cannot expand either of my mailbox folders. The easiest fix is to delete the data file used for that account so outlook can create a new one. Samuray’s post on April 22, Hi, I would like to know if the issue is specific to Outlook only.

Let us try creating a new Outlook profile and check. User’s post on April 24, Dear Harsha, Yes the problem is specific to Outlook – and unfortunately, it persists. The profile does not contain the requested service. When I click “reply all”, it gives “Messaging interfaces have returned an unknown error” error. Please see the screenshot below: I am looking forward for your suggestions. In reply to deleted message.

I checked and am not on a metered connection. Hi Prince, No, I am not on metered connection. I am on a fiber line and connecting to my home modem through Wi-Fi. And this connection is already set as “non metered connection”. Samuray’s post on April 25, Hi everyone, Please try uninstalling Office using Option 2 in this document. Please let me know if this helps. And from other posts we thing its not proven but it’s a clue its because the proofing tool is like other installation of office 2.

The other question is: Do you use proxy. Solution’s, but we don’t no for how long is here. Outlook Duplicates Remover. Merge PST. PST Split. PST Converter. OST Viewer. Outlook PST Viewer. Exchange EDB Viewer.

OLM Viewer. MBOX Viewer. EML Viewer. Siddharth Rawat Updated On – December 05, September 24, at May 22, at Do you have a local installation or a Click-to-Run installation?

You can only have 1 version of Outlook locally installed at any time and accessing a pst-file with 2 versions of Outlook at the same is not possible either. The first thing you should do is to analyze why these crashes are occurring.

The Event Viewer might reveal more information about that. Additionally, check your pst-file for errors with scanpst. Was this reply helpful? Yes No. Sorry this didn’t help.

Thanks for your feedback. That worked great. I had the same problem with t he Outlook updating issue. I didn’t have any other version installed so I ran the online repair and it fixed the problem. I realise that the pst file can’t be accessed by both at once but the MS advice would suggest consecutively is ok. Thanks for replying. I have three email accounts. Two of them don’t work anymore on this one desktop computer, but they do work on my laptop and all three accounts work at my office computer.

Here’s where the mystery started. One day, out of the blue, when Outlook was launched, and either two of my three mail accounts was selected, it waited about 30 seconds with the wheel spinning, then declared “Outlook can’t start” and exited. The 3rd account runs OK. On my laptop and office computer, everything is normal with all three.

I do not recall enabling any “upgrade”. Yes – I have McAfee. If I rerun Outlook, avoid the accounts that don’t work and open the account info window then “Upgrade to Outlook in progress” appears in the Outlook account window. It adds this statement

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